Action Car & Truck Accessories FAQ

Privacy Policy

If you select during the order process, or at other times when you submit, personally identifiable information the information you provide may be used by Action Car & Truck Accessories to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested an Action Car & Truck Accessories brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Action Car & Truck Accessories, please contact us via email at weborders@actiontrucks.com. Include your name, mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering on the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Action Car & Truck Accessories offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Action Car & Truck Accessories takes great pride in having you as a customer and we will ensure your privacy as a customer. Action Car & Truck Accessories does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information, for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

actiontrucks.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Action Car & Truck Accessories seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Action Car & Truck Accessories reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Action Car & Truck Accessories, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to weborders@actiontrucks.com.

We are confident that your visit to Action Car & Truck Accessories is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-855-560-2233.

Shipping and Returns Questions

Free shipping within Canada only, excluding North West Territories, Yukon, Nunavut and Labrador. Free Shipping does not apply to orders requiring truck freight, over 150 lbs or dimensionally too large for regular courier. A shipping quote will be provided in these circumstances.

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

All shipments leave Monday through Friday. Most shipments will leave same day or next day. If there are any known delays, we will let you know as soon as possible.

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO A POST OFFICE BOX (P.O. BOX). While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Sorry, we currently do not ship outside of Canada.

We ship primarily through Purolator Courier, however, some shipments may be shipped by other freight carriers. Action Car and Truck Accessories reserves the option to choose the best carrier available at the time of shipment.

No we do not. There are no exceptions.

Shipping is determined using courier rate calculations. Shipments over 150 lbs. or dimensionally too large to go by courier will be sent via LTL truck freight and will require a quote prior to processing.

While many orders will ship directly from our warehouse, we may drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which province you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Currently, we only ship within Canada.

Wrong address or postal code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does arrive it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by courier and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

FAQs

Orders will be processed and shipped next business day.

Credit Card funds are pre-authorized during the checkout process. Funds are only captured once all details of the order have been reviewed and the products have shipped. In the event of pricing errors on the website, Action Car and Truck Accessories will notify you of any price discrepancies before processing orders. We reserve the right to cancel any orders resulting from such pricing errors.

We must allow 2 to 7 business days for shipping within Canada.

You may reach us at info@actiontrucks.com or see our contact us page for more information.

Yes, we use secure services to ensure that all of your personal information is protected.

Returns and Exchanges

For all returns and exchanges, you will require the following:

  1. The original receipt from your purchase – for online orders, you can contact customer service for a copy.
  2. The original method of payment (If a gift card was used and was discarded, please proceed to a retail store where the refund will be processed on a new gift card).
  3. Original packaging and all items originally included by the manufacturer (incl. all manuals and accessories).
  4. Contact information provided when the order was placed (name, address & postal code, phone, email).

IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

Online Orders:

When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product at any Action Car & Truck Accessories retail store in Canada. For your convenience, we also accept returns by mail for orders that were shipped directly to you. Please contact us at 1-855-560-2233 to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.

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